Job Description
As the Account Manager at lumaq.ai, you will be the strategic owner of key customer relationships post-sale, ensuring maximum adoption, satisfaction, and account expansion across our enterprise client base. You will work closely with engineering and business leaders in banks, insurance firms, and large enterprises to ensure lumaq.ai’s software factory seamlessly integrates into their SDLC, modernization roadmaps, and compliance workflows.
This role requires a blend of relationship management, commercial expansion capability, and understanding of enterprise software operations.
Responsibilities
Enterprise Relationship Management: Cultivate deep, long-term partnerships with CIOs, Engineering VPs, Enterprise Architects, and Compliance Officers.
Retention & ARR Expansion: Drive account renewals, upsells, and adoption expansion across new business units and engineering divisions within client organizations.
Value Realization & Success Roadmaps: Conduct regular Executive Business Reviews (EBRs) to demonstrate lumaq.ai’s impact on software delivery speed, code quality, and compliance tracking.
Voice of Customer (VoC): Act as the internal advocate for key clients, feeding operational and security requirements back to lumaq.ai’s product and engineering teams.
On-Premises Deployment Oversight: Coordinate with technical delivery teams to ensure frictionless platform updates, air-gapped environment maintenance, and compliance audits.
Required Qualifications
- Experience: 4+ years in Enterprise Account Management, Customer Success, or Technical Client Management within SaaS, IT Consulting, or Developer Tooling.
- Commercial Expertise: Proven track record in managing strategic accounts, driving annual renewal metrics, and executing expansion/upsell agreements.
- Technical & SDLC Aptitude: Ability to hold meaningful discussions around software specifications, CI/CD pipelines, code repository governance, and enterprise security frameworks.
- Analytical Skills: Proficiency in tracking platform usage analytics, developer adoption rates, and quantifying ROI for executive buyers.
- Communication: Exceptional communication, organization, and stakeholder management capabilities in both Turkish and English.
- Education: Bachelor’s degree in Computer Science, Industrial Engineering, Business Administration, or related disciplines.
Benefits & Perks
- High Strategic Impact: Help top-tier enterprises modernize their core mission-critical systems with governed AI agents.
- Collaborative Environment: Work directly alongside founders, AI engineers, and security experts.
- Flexibility: Hybrid work setup offering autonomy and work-life balance.
- Uncapped Career Path: Rapid growth opportunities within a fast-expanding AI technology company.
- Comprehensive Benefits: Private health insurance and monthly meal card allowance.